Manage a chat

Every chat has an info page. There you set up notifications, see the members and find shared photos and files.

Open the info for a chat

You open a chat’s info from within the chat.

1. Open the chat.
2. Tap the chat’s name or profile picture at the top.
3. The “Room info” page opens.

You can also get there from the chat list: long-press the chat and tap “Settings”.

What is in a chat’s info?

Depending on the chat and your permissions, the “Room info” page shows these entries:

• “Invite” – invite more people.
• “Share” – share the chat with others.
• Call buttons for a voice or video call. More under Calls.
• “Media and files” – all photos, videos and files in the chat.
• “Pinned messages” – messages attached to the top.
• “Polls” – all polls in the chat.
• “Notifications” – notifications just for this chat.
• “Favourite” – mark the chat as a favourite.
• “Security & privacy” – settings for the chat’s encryption.
• “People” – all members.
• “Report room” and “Leave room” at the very bottom.

In a chat with only one person, there is also “Profile”.

Mute a chat

A muted chat no longer sends you notifications. The messages still arrive.

1. Open the chat’s “Room info”.
2. Tap “Notifications”.
3. Turn on “Allow custom setting”.
4. Choose “Mute”.

Android: It is quicker with the “Mute” button at the top of the info page. With “Unmute” you turn the sound back on.

A muted chat shows a crossed-out bell in the chat list.

Set notifications for a single chat

You can set your own notifications for each chat. They then apply instead of your general settings.

1. Open the chat’s “Room info”.
2. Tap “Notifications”.
3. Turn on “Allow custom setting”.
4. Choose a level:
   • “All messages” – you are notified about every message.
   • “Mentions and replies only” – only when someone mentions you or replies to you.
   • “Mute” – no notifications.

With “Mentions and replies only”, the notice “Your account provider does not support this option in encrypted chats, you won’t get notified in this chat.” may appear. In that case, choose one of the other levels.

iPhone: With “Remove custom setting”, your general setting applies to the chat again.

You find the general settings for all chats under Notification settings.

Mark a chat as a favourite

You find favourites quickly with the “Favourites” filter in the chat list.

1. Long-press the chat in the chat list.
2. Tap “Favourite” .

Or open the chat’s “Room info” and turn on “Favourite”. If a chat is already a favourite, it says “Favourited” .

See the members of a chat

You see the members of a chat in the info.

1. Open the chat’s “Room info”.
2. Tap “People”.

View pinned messages

Important messages can be pinned in a chat, that is, attached to the top. They then appear at the top of the chat in a banner. With “View All” you see all pinned messages.

You also find the list under “Room info” → “Pinned messages”.

How to pin a message is explained under Edit, delete and more.

View all photos and files in a chat

You find all photos, videos and files in a chat in one place.

1. Open the chat’s “Room info”.
2. Tap “Media and files”.

Android: The page has two tabs: “Media” and “Files”. “Files” also includes documents, audio files and voice messages.

More about photos and files under Photos, videos and files.

Leave a chat

When you leave a chat, you no longer get new messages from this chat.

1. Long-press the chat in the chat list. Or open the chat’s “Room info”.
2. Tap “Leave room” .
3. Rasum asks “Are you sure that you want to leave the room?”.
4. Confirm the question.

Android: In a chat with only one person, the entry in the info is called “Leave conversation”.

Note the hints in the confirmation:

• Private chat: You cannot join again without a new invitation.
• You are the only person in the chat: After you leave, no one can join any more, not even you.
• You are the only owner: You first have to choose a new owner.

Report a chat

You report a chat with unwanted content to the operators of Rasum.

1. Long-press the chat in the chat list. Or open the chat’s “Room info”.
2. Tap “Report room” .
3. Describe the reason for the report.
4. Send the report.

In encrypted chats, the operators cannot read the messages. So describe the problem as precisely as possible.

iPhone: The “Report room” entry only appears if the server supports reporting chats.

You report individual messages through the message’s menu. More under Edit, delete and more.

Block someone

You no longer see messages or invitations from a blocked person.

iPhone:

1. Open the chat with the person.
2. Open the “Room info”.
3. Tap “Block user”.
4. Confirm with “Block”.

Android: You block a person when reporting a message. Turn on “Block user” there. With an invitation, use “Decline and block”. More under Invitations.

Unblock someone

You find blocked people in the settings.

1. In the chat list, tap your profile picture at the top left. The “Settings” open.
2. Tap “Blocked users”.
3. Tap the person.
4. Tap “Unblock”.

The “Blocked users” entry only appears if you have blocked at least one person.